GoGoing

We stand behind GoGoing and want you to feel confident subscribing. This page explains when and how refunds are issued, and what to do if you need one.

1. 7-Day Money-Back Guarantee

If you subscribe to a paid GoGoing plan and are not satisfied, you may request a full refund within 7 calendar days of your initial purchase, provided that:

Your account has consumed fewer than 50 AI messages / credits since the subscription started, and
This is your first subscription on this account (the guarantee does not apply to repeat or reactivated subscriptions).

Refund requests meeting both criteria will be approved without question.

2. How to Request a Refund

Email support@gogoingai.com with the subject line "Refund Request". Please include:

Your Order ID (found in the receipt email from Paddle)
The email address used to purchase
A brief reason for your request (optional but helpful)

We aim to process all requests within 3 business days. Once approved, Paddle will issue the refund to your original payment method. Allow 5–10 business days for the funds to appear.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Requests made after 7 calendar days from the purchase date.
Accounts that have consumed 50 or more AI messages / credits.
Accounts suspended for violations of our Terms of Service.
Cases where a payment dispute or chargeback has already been filed without first contacting us.

4. Canceling Your Subscription

Cancel anytime from your account settings or by emailing support@gogoingai.com. Canceling stops future charges; you retain access until the end of your current billing period.

5. Payment Processing by Paddle

All payments are processed by Paddle.com, our Merchant of Record. Paddle handles returns on our behalf. For payment questions, you may also contact Paddle at paddle.com/help.

6. Questions

support@gogoingai.com — we reply within 24–48 business hours.