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Contact Us

Last updated: April 20, 2026

Have a question, spotted a bug, or need help with your account? We read every message — reach out and we'll get back to you promptly.

Support

Response Time

We typically reply within 24–48 business hours. For urgent billing issues, please include your Order ID in the subject line.

Company & Address

Zhenghao Xu
Qinghe Xiaoying Bridge, Haidian District, Beijing, China

What to Include in Your Email

  • The email address associated with your GoGoing account.
  • Your Order ID for billing or refund inquiries (found in your Paddle receipt email).
  • A clear description of your issue or question.
  • Screenshots or error messages, if applicable.

Billing & Payments

All billing is handled by Paddle.com (Merchant of Record). For immediate billing questions, you may also contact Paddle at paddle.com/help.

Refund Requests

Email support@gogoingai.com with your Order ID and subject "Refund Request". See our Refund Policy for details.